Caring About the Little Things

Billing & Insurance Questions

If you have questions about insurance or payments, please call our friendly billing staff at 540.829.4900 Monday through Friday, 8:00 AM to 5:00 PM.

However, insurance plans vary considerably, and you are responsible for any costs not covered by them.  Questions about your coverage, co-pays, or deductibles may need to be directed to your insurance carrier.    

Payment Options

Payments may be made in the office, by mail, or by phone.  We accept Visa, Master Card, and American Express.

If you do not have health insurance coverage, the Vaccines for Children program in Virginia will provide immunizations for your child free of charge.

Please bring your health insurance card to every appointment.  Insurance companies frequently change their covered services and procedures.  Furthermore, our contracts with insurers require us to verify your coverage and collect your co-payment at every visit.

Kilby Pediatrics accepts the insurance plans listed below.  If your insurance is not on this list, please contact our office so that we can check into participation with your plan.  

Accepted Insurance Plans

  • Aetna
  • Anthem
  • Anthem Health Keepers (Plus) 
  • Cigna
  • Coventry Health
  • In Total Health
  • Kaiser Permanente
  • Medicaid
  • Sentara Health
  • Virginia Health Network

Billing & Insurance